Refund policy

“Crafted with care, created with love — because every sip deserves a stellar touch.”

Oops! Did something arrive damaged or not quite right?

Please reach out to us within 72 hours of receiving your order. We want to make it right! Whether it be a manufacturing issue, delivery damage issue, or us issue! Send us your order number and any photos or videos showing the issue, and we’ll take a look to see how we can help.


Custom Orders Are Made Just for You

Since each custom piece is handcrafted especially for you, we can’t accept returns, exchanges, or cancellations once work has started. So please double-check your order details before submitting your request! Air pockets are a nature of different temperature changes, climate change etc. As we do our very best to make sure they are completely degassed. Cups are left with a small air pocket to help the expansion of glitter to not crack the cup. Any other air pockets are due to the nature of shipping and therefore we are not responsible for any changes in air pockets when they arrive to you. Thank you for your understanding!


Got Questions? We’re Here to Help You!

Whether you want to ask about your order, discuss a custom idea, or just say hi, feel free to get in touch anytime. We’re excited to hear from you and will respond as soon as we can.

acstellarsips@gmail.com for all inquiries